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Field Service Technician II

2 months ago

Altoona Pennsylvania, United States Canon Solutions America, Inc. Full time

About the Position:
Identifying solutions and resolving issues is a remarkable technical capability. It demands perseverance, commitment, and a thirst for knowledge. Does this resonate with you?

If so, Canon Solutions America, an innovator in technology, solutions, and services, is eager to connect with you.

We are looking to onboard individuals who are dedicated to excellence in operational, maintenance, and networking support to assist our valued clients with fundamental technical expertise of Canon-supported products.


Your Contribution:

We are actively searching for a professional to:

  • Diagnose basic mechanical, software, network, and system failures using established protocols.
  • Service and repair designated equipment to Canon standards and specifications.
  • Maintain a working knowledge and proficiency of multiple product categories, including basic troubleshooting and diagnostics.
  • Meet and exceed customer expectations by delivering efficient, responsive, and precise Field/Shop/onsite maintenance.
  • Accurately maintain all technical documentation, Field Service Reports, Expense Reports, and Canon property assigned.
  • Oversee all technical information and Canon property assigned while guiding less experienced technicians.
  • Provide solutions for escalated technical and/or customer service-related issues for any requested territory.

About You:

The Skills & Expertise You Bring:

Please note:

This is a customer-facing role and requires adherence to customer policies and protocols, which may include COVID-19 vaccination and other related measures.


We are seeking a committed individual with:

  • High School Diploma, GED, or equivalent experience required, along with 1 to 2 years of relevant experience.
  • A fundamental understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new hire class.
  • The ability to travel (valid driver's license and acceptable driving record necessary).
  • The capability to work in a 24/7 environment, performing shift work and on-call rotations.
  • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter their premises.
  • Must be able to lift 50 pounds and remain active more than 50 percent of the time (walking, standing, stooping/kneeling).

Company Overview:
About Canon Solutions America, Inc.

empowers businesses of all sizes to thrive by providing market-leading enterprise, production, and large format printing solutions, backed by exceptional professional service offerings.

With unwavering dedication to fostering professional innovation, Canon Solutions America, Inc.

drives sustainability, enhances efficiency, and manages costs through the integration of comprehensive digital and traditional printing and document management solutions.

As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY, with sales and service locations across the U.S. Our parent company, Canon Inc.

(NYSE:

CAJ), which generated approximately $30.4 billion in global revenue, ranks third overall in U.S. patents granted and was recognized as one of Fortune Magazine's World's Most Admired Companies.


Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

A more comprehensive list of what we have to offer is available at


We comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor/subcontractor.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


If you are not reviewing this job posting on our Careers' site, we cannot guarantee the validity of this posting.

For a list of our current postings, please visit us at .

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Posting Tags:
#PM20 #LI-SH4 #LI-ONSITE #ID22