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Procurement Customer Service Specialist

2 months ago

Fresno, California, United States Stardom Employment Consultants Full time
Job Summary:

The Procurement Customer Service Specialist plays a critical role in supporting the procurement process by serving as the primary point of contact between suppliers, internal departments, and the procurement team. This position is responsible for ensuring smooth communication, addressing supplier inquiries, managing purchase orders, and resolving any issues related to procurement while delivering excellent service to both internal and external stakeholders.

Key Responsibilities:
  • Serve as the primary liaison between the procurement department, suppliers, and internal departments to address inquiries and concerns.
  • Process purchase orders, track deliveries, and ensure timely receipt of goods and services.
  • Assist with supplier onboarding, ensuring compliance with company policies and documentation requirements.
  • Resolve procurement-related issues such as delays, discrepancies, and quality concerns by working closely with suppliers and internal teams.
  • Communicate updates regarding order status, shipment tracking, and product availability to relevant stakeholders.
  • Maintain accurate records of purchase orders, supplier interactions, and issue resolutions in the procurement system.
  • Monitor supplier performance and provide feedback to the procurement team regarding vendor reliability and product quality.
  • Collaborate with accounts payable to resolve invoice discrepancies and ensure timely payments to suppliers.
  • Assist with the preparation of procurement reports and data analysis to support decision-making.
  • Stay informed about industry trends, market conditions, and best practices in procurement and supply chain management.
  • Support the continuous improvement of procurement processes by identifying areas for efficiency and cost savings.
Qualifications:
  • Education: High school diploma or equivalent required; an associate's or bachelor's degree in business, supply chain management, or a related field is preferred.
  • Experience: 2+ years of experience in procurement, supply chain, or customer service, ideally in a procurement environment.
  • Skills:
    • Strong communication and interpersonal skills, with the ability to interact effectively with suppliers and internal teams.
    • Excellent organizational and multitasking abilities.
    • Strong problem-solving skills and attention to detail.
    • Proficient in Microsoft Office (Excel, Word, Outlook) and procurement software (SAP, Oracle, or other ERP systems).
    • Ability to manage time effectively and prioritize tasks in a fast-paced environment.
    • Understanding of procurement processes, supplier management, and supply chain principles is preferred.