Case Tracker-Interviewer
3 weeks ago
Chestnut Health Systems, a leading provider of behavioral and primary health care services, is seeking a full-time Case Tracker-Interviewer to join our team in Chicago, IL.
The ideal candidate will possess excellent communication skills, a high school diploma or equivalent, and experience working on longitudinal research projects. They will be responsible for scheduling and confirming client appointments, conducting interviews, and networking to expand available contacts.
**Key Responsibilities:**
- Consult with the Assistant Regional Manager to schedule and confirm client appointments.
- Conduct interviews on and off site, utilizing excellent communication skills to engage clients.
- Network to expand available contacts, promoting Chestnut's culture of customer service excellence.
- Participate in regular case review meetings, ensuring quality assurance standards are met.
- Document all follow-up activities on the same day of completion, maintaining confidentiality and security of organizational information.
- Adjust work schedule as required, implementing duties outlined in data collection protocol within specified time frames.
- Verify new cases within five (5) days of receipt or notify the Assistant Regional Manager in writing.
- Complete minimum of one activity in each assigned open case, promoting customer service excellence.
- Conduct interviews when scheduled, utilizing excellent communication skills to engage clients.
- Other duties consistent with prior training experience, including answering phones, faxing, data entry, filing, and photocopying.
- Promote Chestnut's culture of customer service excellence through adherence to behavioral standards.
- Maintain and protect confidentiality and security of all organizational information gained in the course of performing job responsibilities.
Qualifications
- Preferable a minimum of a high school diploma or equivalent, experience working on longitudinal research projects preferred.
- Satisfactory completion of Chestnut's background checking process.
Chestnut welcomes applications from qualified individuals with recovery experience.
EOE – Minorities/Females/Vets/Disabled
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