Case Manager
2 weeks ago
The Case Manager will work with a caseload of participants to assist them in their journey towards becoming a productive, active member of the community. This role requires a strong understanding of the challenges faced by at-risk youth and the ability to develop and implement effective support plans.
Key Responsibilities- Identify and develop relationships with at-risk individuals within target communities
- Engage participants in interviews to assess needs and determine requirements for additional services and referrals
- Coordinate internal and external services being provided to participants; identify and arrange resources
- Monitor cases by verifying participant attendance, observing and evaluating activities and responses, advocating for needed services, identifying and connecting to additional resources, intervening in crisis, and providing personal support
- Support and teach various job readiness workshops to individuals and groups, including computer skills, communication, critical thinking, self-awareness, conflict mediation, financial literacy, job search and application techniques, resume and cover letter development, interview skills, etc.
- Maintain participant records by inputting case notes, assessments, and events daily in online data system
- Communicate participants' progress by engaging in weekly interdisciplinary meetings and evaluations, disseminating results and obstacles to team and family, and identifying program influences
- Prepare participants' exit strategy by reviewing goals and individualized plans, coordinating discharge and post-discharge requirements, orienting and training family members, and providing resources
- Develop partnerships with resources that will strengthen support for participants and hold partners accountable as needed
- BS in a Human Services field (e.g., Sociology, Urban Studies, Social Work) or equivalent experience
- Flexible schedule - This position is full-time and requires night and weekend hours
- At least 3 years experience supporting and working with at-risk youth and street involved youth and developing individualized plans for at-risk youth; awareness of trauma reactions
- At least 3 years experience working with people from various ethnic, economic, and educational backgrounds both as colleagues and as clientele
- Experience developing and retaining relationships with other service providers
- High level of interpersonal skills and conflict resolution skills and ability to communicate effectively both verbally and in written form
- Crisis intervention training or knowledge
- Knowledge of Chicago and communities with histories of violence
- Proficient in Microsoft Office Suite and comfortable using computer programs to track participant engagement
- Ability and commitment to maintain high level of confidentiality
- Ability to understand and follow safety/security practices and work in high pressure situations
- No pending criminal cases
- Candidate must have their own vehicle, valid driver's license, vehicle insurance, and good driving record; and feel comfortable engaging in community-based services
- Passing a drug screening and background check is required prior to being hired
Enlace Chicago is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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