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Guest Services Representative

2 months ago

Central City, Colorado, United States Maverick Gaming Full time

Job Type

Full-time, Part-time

Position Overview

At Maverick Gaming, we are passionate about the gaming industry and committed to providing exceptional service to our guests. We seek dedicated individuals who are eager to create a welcoming environment and foster positive interactions with both guests and team members.

Key Responsibilities:

  • Deliver outstanding guest service, ensuring positive experiences for all visitors and collaborating effectively with colleagues.
  • Manage guest reservations, including handling incoming calls and processing both same-day and advanced bookings.
  • Allocate guest accommodations in line with established protocols.
  • Respond to PBX inquiries, directing calls to the appropriate personnel or addressing guest questions as needed.
  • Handle financial transactions accurately and maintain proper accountability for assigned funds.
  • Stay informed about hotel occupancy, special events, and other factors influencing daily operations at the reception desk.
  • Maintain positive guest relations, addressing complaints appropriately and referring issues to the right personnel when necessary.
  • Keep up-to-date with all company services and entertainment options available to guests.

Qualifications:

To excel in this role, candidates should possess the following:

  • High School Diploma or equivalent experience.
  • Previous experience in a hotel or hospitality setting is preferred.
  • Familiarity with data entry and 10-key operations is advantageous.
  • Experience with hotel management systems and standard office equipment.
  • Strong organizational skills and the ability to work independently.
  • Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
  • Excellent communication skills to interact effectively with guests and team members at all levels.
  • Competence in using computers to access and input guest information.

Benefits:

Team members will enjoy a range of benefits, including:

  • Complimentary Fuel Allowance (up to $3,900 annual value)
  • Free Public Transportation Passes
  • Complimentary Covered Parking
  • Two Weeks Paid Time Off Annually
  • Six Observed Holidays with Pay
  • Comprehensive Health Insurance Package (Medical, Dental, Vision, Life Insurance, Short-Term Disability, 401K, and more)
  • Opportunities for Career Development and Advancement
  • Tuition Reimbursement Programs
  • Flexible Work Schedules
  • Team Member Referral Incentives ($600 for each referred team member)

Maverick Gaming, headquartered in Kirkland, Washington, is a dynamic gaming company with a dedicated workforce of over 3,000 employees. We own and operate a diverse portfolio of properties across multiple states, offering a wide range of gaming and hospitality experiences.

Salary:
$19.00/hr