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Operations Specialist

2 months ago

Milwaukee, Wisconsin, United States Direct Supply Full time
Job Summary

We are seeking a highly skilled Operations Specialist to join our TELS Services team at Direct Supply. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing transactional processes, and driving process improvements.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Manage transactional processes, including order management and service level agreements.
  • Develop and maintain relationships with service providers and internal stakeholders.
  • Analyze data to identify trends and opportunities for process improvement.
  • Collaborate with cross-functional teams to drive business results.
Requirements
  • 2+ years of customer service experience.
  • Experience with ticketing software.
  • Bachelor's degree preferred.
About Direct Supply

Direct Supply is a leading provider of healthcare technology solutions. We are committed to delivering exceptional customer service and driving business results through process improvements.