Business Operations Specialist

16 hours ago


Milwaukee, Wisconsin, United States ECP Full time
Job Title: Business Operations Specialist

ECP is a leading SaaS solution for senior living communities, with a presence in over 6,500 communities worldwide. We're expanding our customer base and product offerings, and we need a Business Operations Specialist to drive this growth.

This role will involve learning and understanding our business operations, identifying areas for improvement, and developing efficient processes within our CRM system (HubSpot). You'll work closely with department leaders to ensure our CRM processes align with business objectives, enhance productivity, and capture revenue growth.

Key responsibilities include:

  • Acting as HubSpot admin, creating workflows, custom objects, and integrations to meet our business needs
  • Working cross-functionally with customer success, sales, business operations, finance, product, and marketing teams to identify and implement process improvements
  • Managing and optimizing the revenue operations process, from lead generation to customer acquisition and retention
  • Developing reporting to help business leaders make informed decisions with improved visibility
  • Identifying opportunities to drive revenue, such as go-to-market strategies and sales process improvements

Requirements:

  • Bachelor's degree in business, marketing, data science, computer science, or a related field
  • 1+ years of experience with a CRM as a power user or admin
  • Strong analytical and problem-solving skills, with experience using data and analytics to improve performance
  • Strong project management skills, with the ability to prioritize and manage multiple tasks and projects


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