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Director of Operations

2 months ago

Anchorage, Alaska, United States HMSHost Full time
About the Role

HMSHost is seeking a seasoned Restaurant Operations Manager to lead our team and restaurants at a major airport.

We are looking for a results-driven leader who can drive business growth, improve customer satisfaction, and foster a positive work environment.

Key Responsibilities
  • Lead by Example: Demonstrate a passion for service and hospitality, and inspire your team to deliver exceptional customer experiences.
  • Drive Business Results: Develop and implement strategies to increase sales, improve profitability, and enhance operational efficiency.
  • Build and Maintain Relationships: Foster strong relationships with clients, stakeholders, and team members to ensure seamless communication and collaboration.
  • Develop and Coach Team Members: Identify and develop talent, provide coaching and feedback, and create opportunities for growth and development.
  • Manage Priorities and Problem-Solving: Prioritize tasks, manage multiple projects, and apply critical thinking to solve complex problems.
Requirements
  • Education and Experience: A bachelor's degree in Hospitality Management or a related field, and a minimum of 5 years of experience in multi-unit restaurant management.
  • Financial Acumen: Possess a solid understanding of financial metrics, including P&L management and key performance indicators.
  • Technical Skills: Demonstrate knowledge of restaurant operations, safety and quality standards, and ability to teach and coach these standards to a team.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to interact with diverse groups, including clients, team members, and stakeholders.
What We Offer

HMSHost is an equal opportunity employer committed to diversity and inclusion. We offer a competitive salary, benefits package, and opportunities for professional growth and development.