Director of Operations

2 weeks ago

Anchorage, Alaska, United States Pursuit Collection Full time
About the Role

We are seeking a highly experienced and skilled Director of Operations to join our team at Pursuit Collection. As a key member of our senior management team, you will be responsible for leading the operations of our lodging, restaurants, and attractions in Alaska.

Key Responsibilities
  • Strategic Collaboration: Partner with our Vice President, Director of Health, Safety & Environment, and Director of Maintenance & Engineering to develop and execute strategies, business plans, and goals for the Alaska Collection.
  • Operational Leadership: Lead our operations managers across lodgings, attractions, and other ancillary businesses to achieve key performance indicators, including financial goals, guest satisfaction, employee engagement, and community involvement.
  • Team Empowerment: Provide leadership and coaching that fosters a solution-driven, continuously improving team culture.
  • Talent Development: Collaborate with our People & Culture team to meet staffing objectives, improve employee retention, and cultivate internal talent.
  • Hands-On Leadership: Engage directly with details, processes, and procedures to identify issues, implement solutions, and drive operational improvements.
  • Guest Experience Transformation: Oversee and guide efforts to enhance and transform the guest experience.
  • Tourism Relationship Building: Develop and maintain strong relationships within the Alaska tourism industry to support the state as a premier destination.
  • Operational Oversight: Regularly conduct walk-throughs of lodging, restaurant, and attraction facilities to inspire and lead on-the-ground leadership.
  • Asset Management: Partner with our Director of Engineering & Maintenance to advance the management and improvement of physical assets.
  • Accountability & Controls: Implement controls to ensure accountability, identify risks, and seize opportunities within operations.
  • Financial Reporting: Provide regular reports on financial performance, including month-end results, future expense forecasts, and contributions to annual budget development.
  • Communication with Leadership: Report business needs, operational challenges, and proposed solutions to our Vice President of Alaska weekly.
Requirements
  • 10+ Years in Hospitality, Lodging, and Travel: Extensive experience in the hospitality industry with a track record of success in managing and improving lodging, restaurant, and attraction operations.
  • Proven Leadership: Demonstrated leadership experience in world-class, market-leading hotels, with a focus on building and leading high-performing teams.
  • Operational Excellence: Experience with best-in-class operating systems, training programs, and the management of large, complex hotel properties.
  • Financial Acumen: Expertise in managing annual budgets, P&L statements, and capital budget requests, with a strong ability to forecast and manage financial performance.
  • Guest Satisfaction: Proficiency with guest satisfaction platforms (e.g., Revinate, TripAdvisor) and the ability to analyze feedback, build actionable plans, and respond to concerns professionally.
  • Experience in Remote or Challenging Environments: Understanding the unique challenges of operating in remote or seasonally dependent locations, particularly in Alaska or similar regions.
  • Community Engagement: Proven ability to engage with local communities and build strong, positive relationships that benefit both the business and the surrounding area.
  • Sustainability Practices: Familiarity with or experience in implementing sustainability initiatives, particularly those that align with the environmental and cultural sensitivities of Alaska.
  • Crisis Management: Experience in handling crisis situations, including natural disasters, public relations issues, and operational emergencies, with a calm and effective approach.
  • Regulatory Knowledge: Understanding of relevant local, state, and federal regulations, particularly those affecting the hospitality industry in Alaska, such as land use, environmental protections, and labor laws.
  • Physical Requirements: Ability to walk, lift with assistance, stand, and reach are all daily requirements, with variable weather conditions across all seasons.
What We Offer
  • A full suite of benefits, including flexible time off and a 401k contribution matching plan.
  • Work in a dynamic, culturally diverse team from around the globe.
  • Work experience in an iconic, unforgettable, and inspiring location.
  • Discounts at our hotels, restaurants, attractions, and retail.
  • Access to subsidized mental health and wellness resources.
  • Opportunities for career growth or future work at other Pursuit locations.
About Pursuit Collection

Pursuit Collection is a hospitality and attractions company that connects guests and staff to iconic places through unforgettable and inspiring experiences. We strive to become the world's leading provider of experiential adventure travel.

We deliver rich travel experiences to the global market in iconic destinations through our unique hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products. Today, the company enjoys strong perennial demand with operations in or adjacent to Banff, Jasper, and Waterton Lakes National Parks in Canada, and Glacier and Denali National Parks in the United States.

We are strengthening and improving our culture, our attractions, and our operations to deliver these unforgettable guest and staff experiences. We will work hard to refine and execute our strategic plan for the expansion of the business, accelerate profitable revenue growth through strategic capital deployment, drive strong organic growth of our existing businesses, and acquire unique and complementary businesses.

We will work tirelessly to build a strong entrepreneurial, fun, and rewarding culture for our team members.

Pursuit Collection is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

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