Medical Assistant

1 month ago

Philadelphia, Pennsylvania, United States Guidehealth Full time
Job Description

As a Medical Assistant - Healthguide, you will be supported by clinical teams in your strengthening of the connection between the patient and their primary care physician/medical practice staff, as well as improving the patient's health and well-being.

Key Responsibilities
  • Working primarily remotely, Medical Assistants - Healthguides will be working with the patient's medical practice staff and Guidehealth's Case Management team, to manage a targeted population of patients.
  • Functioning independently and being a highly collaborative team member as an extension of medical practice.
  • Assisting the patient in achieving better health outcomes by addressing their questions and concerns, connecting them with the medical practice, partnering in implementing high-impact care plans and closing care gaps, escalating medical issues, and navigating them to the right resources including assisting with referrals to specialty care and community-based organizations (CBOs).
  • Accurately documenting patients' medical history and medical issues in the electronic health record (EHR).
  • Understanding the referral and prior authorization process.
  • Continuously building a trusting, professional, working relationship with assigned medical practices and within the Guidehealth organization.
  • Implementing and meeting assigned Key Performance Indicators to produce a positive patient health outcome, while decreasing medical spend.
  • Utilize effective communication modalities (calls, texts, portals, emails) to engage high-risk patients.
  • Appropriately escalating medical issues to the Health Guide Registered Nurse, Primary Care Physician Medical practice or Guidehealth leadership.
  • Occasional travel to the supported primary care physician offices.
  • Following all security policies and procedures in order to protect all PHI (Protected Health Information) under Guidehealth's custodianship as well as Guidehealth Intellectual Properties.
Qualifications
  • Certified or Registered Medical Assistant OR certified EMT required.
  • Bilingual (English and Arabic) required.
  • A love for patient coordination to serve people with complex medical and social needs.
  • Empathy and willingness to become proficient in motivational interviewing, critical listening skills and behavioral change management that lead to better patient engagement.
  • Exceptional conversation skills and the ability to precisely document patient interviews leveraging software and in real time.
  • Experience and understanding of medical terminology and the function of a primary care physician practice.
  • Knowledge of social determinates of health.
  • Demonstrated use and comfort with documentation within electronic health records (EHRs), care management analytics databases, use of computer programs, databases and a variety of software programs.
  • Ability to balance competing priorities while remaining detail oriented and focused.
  • Familiar with a wide variety of electronic health records, such as: EPIC, Athena, Cerner.
  • Exceptional written, visual and verbal communication skills.
  • Ability to track the progress of multiple tasks while ensuring that tasks are completed.
  • Ability to work independently as part of a patient's overall care team under supervision of licensed clinical professionals.
  • Demonstrated ability to work successfully in a remote work environment.

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