ServiceNow Transformation Specialist
1 week ago
We are seeking a highly skilled ServiceNow Transformation Specialist to join our team at Slalom. As a key member of our team, you will play a pivotal role in overseeing client engagements and associated ServiceNow projects.
Key Responsibilities- Lead senior business stakeholders through ServiceNow transformation activities, from discovery to delivery of business value.
- Advise customers on service delivery models, SaaS solutions, customer service, and case management systems.
- Establish user journeys and create user stories to support the design and configuration of Employee Service Portal, Knowledge Management, and Case Management capabilities.
- Form strong relationships with clients and project teams to drive successful outcomes and growth.
- Develop roadmaps for HR service delivery, expanding capabilities and adoption.
- Maintain and stay current with monthly enhancements and changing client priorities.
- Experience with ServiceNow.
- Background in HR processes and best practices.
- Ability to work successfully across business and technical stakeholders to drive design and decisions on requirements.
- Experience leading solution and design across case management, knowledge management, portals, document management, and reporting.
- Experience as a relationship manager and stakeholder management.
Slalom is a purpose-led, global business and technology consulting company. We help people and organizations dream bigger, move faster, and build better tomorrows for all.
Compensation and BenefitsSlalom offers a range of benefits, including meaningful time off, parental leave, 401(k) with a match, and highly subsidized health, dental, and vision coverage.
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