Luggage and Concierge Associate

2 weeks ago

Southlake, Texas, United States Hilton DallasSouthlake Town Square Full time

Job Overview

The Guest Services Attendant plays a crucial role in ensuring a welcoming atmosphere for all visitors. This position is responsible for managing the bell station, greeting guests, assisting with luggage, providing directions, and supporting the front desk team with various tasks.

Key Responsibilities

This outline summarizes the main duties and qualifications associated with the role. It is not intended to encompass every task or requirement that may arise in the future. The hotel operates continuously, necessitating flexibility in work schedules, including varying shifts and hours.

  • Open and close vehicle doors for guests with courtesy.
  • Manage guest luggage for both short and extended stays.
  • Assist guests in storing and retrieving their luggage, including from their vehicles when requested.
  • Utilize bell carts for the efficient transfer of luggage and packages to and from rooms and vehicles.
  • Maintain cleanliness and organization at the lobby station and baggage area.
  • Ensure the lobby and hotel exterior/interior are tidy by picking up litter and adjusting furniture as needed.
  • Stand ready to assist guests, offering a warm welcome as they arrive.
  • Provide travel directions and recommendations for local attractions and dining options.
  • Answer phone calls to assist with guest inquiries.
  • Restock supplies at the front desk and business center as necessary.
  • Promptly report any emergencies, accidents, or safety hazards to management.
  • Maintain a professional appearance in accordance with company standards.
  • Adhere to hotel policies and procedures consistently.
  • Follow safety and security protocols diligently.
  • Be knowledgeable about fire prevention and emergency procedures.
  • Utilize protective equipment as required.
  • Report unsafe conditions to a supervisor.
  • Ensure a safe working environment by adhering to all safety rules.
  • Collaborate with other front desk personnel as needed.
  • Perform additional duties as assigned by management.
Skills and Qualifications

The hotel may consider a combination of relevant education and experience that provides the necessary knowledge, skills, and abilities for this role.

  • Maintain a professional and positive demeanor when interacting with guests and team members.
  • Familiarity with the hotel and local area.
  • Proficient in operating computers, printers, copiers, and telephones.
  • Ability to thrive in a fast-paced environment while remaining flexible and efficient.
Physical Requirements
  • The role involves significant physical activity, both indoors and outdoors.
  • Exposure to various environmental conditions, including temperature extremes and noise.
  • Ability to lift items weighing up to 75 pounds.
  • Frequent movements including bending, standing, walking, and reaching.
Benefits

The position offers a range of benefits, including:

  • Dental and health insurance
  • Disability and life insurance
  • Employee assistance programs
  • Paid time off
  • Discounts on hotel accommodations and dining

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