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Guest Services Representative

2 months ago


Southlake, Texas, United States Hilton DallasSouthlake Town Square Full time

Job Summary:

We are seeking a highly skilled and customer-focused Bell Attendant/Hospitality Associate to join our team at Hilton Dallas/Southlake Town Square. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our valued guests.

Key Responsibilities:

  • Provide warm and welcoming greetings to guests, ensuring a positive first impression of our hotel.
  • Efficiently handle guest luggage, including checking, storing, and retrieving, while maintaining a high level of attention to detail.
  • Utilize bell carts to transfer luggage and packages to and from rooms, vehicles, and loading areas, ensuring timely and safe transportation.
  • Maintain a clean and organized lobby station and baggage room, adhering to our high standards of cleanliness and presentation.
  • Assist guests with directions, recommendations, and other requests, demonstrating a genuine interest in their needs and preferences.
  • Answer phone calls and respond to guest inquiries in a professional and courteous manner.
  • Restock supplies at the front desk, business center, and grab-and-go areas, ensuring a seamless and efficient experience for our guests.
  • Report any incidents, accidents, or safety hazards to management, prioritizing the well-being and safety of our guests and team members.
  • Adhere to all company policies and procedures, including safety and security protocols.
  • Participate in ongoing training and development to enhance your skills and knowledge, ensuring you remain up-to-date on the latest industry trends and best practices.

Requirements:

  • Professional and positive attitude, with excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, sometimes under pressure, while maintaining a pleasant and cheerful demeanor.
  • Knowledge of hotel operations and services, as well as local attractions and amenities.
  • Ability to lift up to 75 pounds and stand for long periods, with frequent walking and bending.
  • High school diploma or equivalent required; prior experience in hospitality or a related field preferred.

Benefits:

  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Room discounts
  • Employee food and beverage discounts