Helpdesk Support Specialist

4 weeks ago


Clarksburg, Maryland, United States Futran Tech Solutions Pvt. Ltd. Full time
Job Summary:

As a Helpdesk Technician at Futran Tech Solutions Pvt. Ltd., you will be responsible for providing technical support to our team members. Your duties will include resolving badge ID application issues, supporting CMS application issues, and performing preventative maintenance tasks. You will also be responsible for monitoring the UAT environment, conducting daily CMS disk space checks, and reporting on MAFIS performance and non-performance. Additionally, you will be required to install new/replacement workstations and equipment, and possess basic knowledge of Windows OS, Windows Server, SQL, and networking.

Key Responsibilities:

  • Resolve badge ID application issues and support CMS application issues
  • Perform preventative maintenance tasks
  • Monitor UAT environment and conduct daily CMS disk space checks
  • Report on MAFIS performance and non-performance
  • Install new/replacement workstations and equipment
  • Possess basic knowledge of Windows OS, Windows Server, SQL, and networking

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