Insurance Customer Service Representative

2 weeks ago


Pullman, Washington, United States State Farm Insurance Full time
Job Title: Office Representative

At State Farm Insurance, we're seeking a highly skilled and customer-focused Office Representative to join our team. As an Office Representative, you will play a critical role in providing exceptional customer service, processing insurance policy changes, and collaborating with team members to achieve office goals.

Key Responsibilities:
  • Assist customers with their insurance needs and provide timely responses to inquiries
  • Process insurance policy changes and updates, ensuring accuracy and efficiency
  • Handle incoming and outgoing phone calls, maintaining a professional and friendly demeanor
  • Maintain accurate and organized customer files, ensuring seamless access to information
  • Prepare and process insurance quotes and applications, collaborating with team members as needed
  • Promote and cross-sell insurance products and services, staying up-to-date on industry trends and regulations
  • Assist with claims processing and follow-up, ensuring timely resolution
  • Contribute to a positive and collaborative work environment, adhering to company policies and procedures

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you're a motivated and customer-focused individual with a passion for insurance, we encourage you to apply for this exciting opportunity.



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