Senior Healthcare Service Representative

3 weeks ago


Port Richey, Florida, United States PSG Global Solutions Careers Full time
Job Description:
As a Senior Healthcare Service Representative, you will play a vital role in ensuring that our senior customers receive the highest level of support and care. You will be responsible for engaging with customers, providing guidance on healthcare options, and maintaining professionalism and sensitivity in all interactions. If you have excellent communication skills and a passion for helping others, we encourage you to apply.

About the Role:
This is a full-time position, requiring the ability to work within designated business hours and manage time effectively. You must reside within 2 hours of Ocala, Orlando, or Port Richey to pick up required equipment. Basic computer skills and the ability to navigate customer service platforms are also essential requirements. Additionally, reliability, a strong work ethic, and a passion for helping seniors understand their healthcare options are crucial for success in this role.

Responsibilities:
  • Assist senior customers in understanding their healthcare options and provide guidance on sensitive topics.
  • Maintain professionalism and sensitivity while addressing customer inquiries and concerns.
  • Provide accurate and reliable information while assisting with healthcare options and coverage details.
  • Manage customer interactions efficiently and ensure high satisfaction rates.
  • Adhere to compliance guidelines and handle customer information confidentially.

Estimated Salary Range: $45,000 - $65,000 per year.

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