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Healthcare Customer Service Specialist

2 months ago

Seal Beach, California, United States Physical Rehabilitation Network Full time

Position Overview: As a vital member of the Physical Rehabilitation Network, the Patient Service Representative plays a crucial role in delivering outstanding customer service and administrative assistance, ensuring an efficient and positive experience for our patients.


Key Responsibilities:

  • Patient Engagement:
    Welcome and assist patients with professionalism and empathy. Schedule appointments and handle inquiries both in person and via phone. Accurately collect and verify patient information, insurance details, and necessary documentation. Foster a supportive environment, ensuring that patient needs are met during their therapy transitions.

  • Administrative Duties:
    Maintain patient records with precision and ensure all documentation is complete. Help keep the front office organized and tidy. Collaborate with clinical staff to provide a seamless patient experience. Support front office operations during downtime, including answering calls, scanning documents, scheduling patients, processing payments, and managing filing and faxing tasks.

  • Communication and Coordination:
    Act as a liaison between patients, clinical staff, and other departments. Communicate effectively and professionally to address any patient concerns or inquiries.

  • Operational Support:
    Ensure a clean and organized reception area. Assist in managing inventory and ordering office supplies as necessary. Participate in team meetings and contribute to process improvement initiatives. Maintain cleanliness and organization of therapy areas and equipment, including daily cleaning tasks.

Physical Requirements:

  • Prolonged periods of sitting while performing desk duties.
  • Ability to use a computer keyboard and perform tasks requiring manual dexterity.
  • Clear vision for reading and analyzing documents.
  • Effective verbal and written communication skills.
  • Occasional movement within the office environment.

Qualifications:

  • High school diploma or equivalent; additional education in healthcare administration is advantageous.
  • Demonstrated experience in a customer service role, preferably in a healthcare setting.
  • Proficient in office software and scheduling systems.
  • Strong interpersonal skills with the ability to maintain professionalism in a dynamic environment.
  • Attention to detail and accuracy in managing patient information and documentation.

Note: This job description serves as a general outline of responsibilities and requirements. Specific duties may vary based on the clinic's needs and management directives.