Pharmacy Technician
3 weeks ago
We are seeking a highly skilled Pharmacy Technician to join our team at Ralphs. As a Pharmacy Technician, you will play a vital role in providing exceptional customer service and ensuring the safe and efficient dispensing of medications.
Key Responsibilities- Provide exceptional customer service to patients and customers, answering questions and addressing concerns in a professional and courteous manner.
- Assist pharmacists with dispensing medications, processing prescriptions, and maintaining accurate records.
- Operate a cash register, process transactions, and handle customer payments.
- Count, measure, and prepare specified products using company best practices.
- Complete billing procedures accurately and efficiently to ensure best value to customers and the company.
- Answer phone calls and triage customer inquiries as appropriate.
- Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages, and company shrink guidelines.
- Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing.
- Assist pharmacist in all responsibilities except those that require a pharmacist's professional judgment.
- Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company's policies regarding the same.
- Support company health and wellness initiatives.
- Put away legend orders, including Central Fill deliveries.
- Ability to work cooperatively in a high-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- High School Diploma or GED
- Must be 18 years old
- Ability to handle highly confidential information
- Meets minimum state requirements to perform the functions related to the position
- Any previous comparable experience
- Any equivalent experience of a pharmacy clerk
- EPRN familiarity
- Comply with local, state, and federal regulations; report all illegal activity, including robbery, theft, or fraud
- Comply with and reinforce all food safety, sanitation, and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management
- Understand and perform ordering functions with primary and secondary wholesalers
- Understand and follow the company guidelines on computerized inventory management, control, and ordering of all medications, devices, supplements, and supplies
- Maintain departmental standards including keeping clean and organized work stations and customer waiting areas
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