PharmaCord Patient Support Specialist
6 days ago
**About the Role:**
We are seeking a highly motivated and compassionate Patient Services Associate to join our team at PharmaCord in Jeffersonville, IN. As a key member of our patient support services team, you will play a vital role in providing exceptional support to patients navigating complex medication processes.
**Responsibilities:**
- Deliver personalized case management to patients, leveraging electronic tools to identify benefits and payer coverage.
- Communicate benefit coverage and next steps in obtaining coverage through outbound communication with healthcare providers and patients.
- Manage inbound calls as directed by program-approved FAQs, triage patients to internal or external resources as appropriate.
- Provide timely feedback to the company regarding service failures or customer concerns.
**Requirements:**
- Bachelor's degree strongly preferred or equivalent experience required.
- Customer service and healthcare industry experience strongly preferred.
- Ability to work an 8.5-hour shift between 8 am to 11 pm, Monday to Friday required.
**Estimated Salary:** $60,000 - $80,000 per year.
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