PharmaCord Patient Support Specialist

6 days ago


Jeffersonville, Indiana, United States PharmaCord Full time

**About the Role:**

We are seeking a highly motivated and compassionate Patient Services Associate to join our team at PharmaCord in Jeffersonville, IN. As a key member of our patient support services team, you will play a vital role in providing exceptional support to patients navigating complex medication processes.

**Responsibilities:**

  • Deliver personalized case management to patients, leveraging electronic tools to identify benefits and payer coverage.
  • Communicate benefit coverage and next steps in obtaining coverage through outbound communication with healthcare providers and patients.
  • Manage inbound calls as directed by program-approved FAQs, triage patients to internal or external resources as appropriate.
  • Provide timely feedback to the company regarding service failures or customer concerns.

**Requirements:**

  • Bachelor's degree strongly preferred or equivalent experience required.
  • Customer service and healthcare industry experience strongly preferred.
  • Ability to work an 8.5-hour shift between 8 am to 11 pm, Monday to Friday required.

**Estimated Salary:** $60,000 - $80,000 per year.



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