Member Experience Officer

2 weeks ago


Queen Creek, Arizona, United States Mountain America Credit Union Full time
Job Summary

At Mountain America Credit Union, we are seeking a highly skilled Member Experience Officer to join our team. As a Member Experience Officer, you will be responsible for providing exceptional service to our members by meeting their needs and exceeding their expectations.

Key Responsibilities
  • Build and maintain relationships with members by engaging in conversations and providing quality service.
  • Assess member needs and advise on products and services that meet their needs.
  • Process transactions, open new accounts, and service existing accounts.
  • Originate loans and prepare loan documentation.
  • Comply with all regulations and maintain accurate records.
Requirements
  • At least one year of retail banking or related sales and customer service experience.
  • Ability to multi-task and maintain composure while handling member activities and requests.
  • Ability to prepare loan documents and cross-sell financial services.
  • Ability to communicate effectively using written and verbal communication.
Benefits
  • Competitive pay and incentives.
  • Excellent medical and dental benefits.
  • Paid time off and holidays.
  • Matching 401K and tuition assistance.

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer. We are committed to providing a diverse and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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