Customer Service Associate
2 days ago
Customer Support Representative
Astor & Sanders Corporation (Astor) is a leading IT solutions provider seeking a Customer Support Representative. This is a full-time benefitted onsite position based in the Lakewood, CO area.
**Key Responsibilities:**
* Answer customer product questions, assist with orders, track returns, and accept payments for online products
* Document customer interactions in a tracking system
* Handle fax, email, and phone inquiries
* Track calls and service requests
* Escalate problem calls to other service providers
* Provide occasional warehouse product management support
**Requirements:**
* 6 months of customer interaction experience
* Phone sales or support experience is preferred
* Experience working in an office setting using fax, email, and phones is preferred
* Experience providing support to end users on website navigation is ideal
* Excellent customer service and phone etiquette skills are required
* Excellent communications and interpersonal skills are required
**Benefits:**
Astor & Sanders Corporation (Astor) offers a unique, stimulating, and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation (Astor) is an Equal Opportunity Employer.
Some of our competitive benefits include:
* Medical and dental coverage
* 401k plan with employer contribution
* Paid holiday, vacation, and sick leave
* Metro-check program
* Tuition reimbursement
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