Retail Operations Supervisor

2 weeks ago


Belmont, California, United States Farfetch Full time


About Us
Farfetch is a global platform for luxury fashion, connecting customers with the world's best boutiques and brands.

THE POSITION
We are seeking a Retail Operations Supervisor to join our dynamic team. In this role, you will collaborate closely with the Store Manager to drive sales performance and enhance profitability through effective team management and adherence to company protocols.

Key Responsibilities
- Assist the Store Manager in reaching sales objectives and maximizing store profitability.
- Inspire and lead the retail sales team to deliver outstanding customer service and meet sales goals.
- Foster a collaborative team environment by sharing insights and best practices.
- Ensure compliance with company standards and operational procedures.
- Work alongside the Store Manager to provide valuable feedback on inventory, product performance, and specific category needs to support business growth.
- Assess team strengths and areas for development based on observations and measurable outcomes.
- Oversee task delegation to the team in alignment with the daily operational plan and monitor activities on the sales floor.

WHO YOU ARE
- A seasoned retail professional with a minimum of 5 years of experience in luxury brands, either as a Retail Operations Supervisor or in a senior sales role.
- Possess comprehensive knowledge of collections, including technical and stylistic elements, with the ability to engage and inspire customers.
- Demonstrated capability to collaborate effectively with Store Management to achieve sales targets.
- Committed to providing exceptional customer service and fostering brand loyalty.
- A team-oriented individual who promotes positivity and supports colleagues.
- Skilled in interacting within a diverse and multicultural environment.

COMPENSATION & BENEFITS
- Competitive salary package commensurate with experience.
- Monthly performance-based sales commissions.
- Employee uniform provided.
- Store discounts in accordance with company policy.
- Comprehensive health insurance.

DIVERSITY & INCLUSION
Farfetch is dedicated to creating an inclusive workplace where diversity is celebrated. We make employment decisions without regard to race, color, age, gender, sexual orientation, national origin, disability, or any other classification protected by applicable laws.

If you require special accommodations, please inform us.



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