Account Manager
3 weeks ago
We are seeking a highly motivated and organized Account Manager to join our team at Consolidated Electrical Distributors. As an Account Manager, you will be responsible for managing customer relationships, providing exceptional customer service, and driving sales growth.
Key Responsibilities:- Proactive customer account management: Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.
- Write up customer orders, engage in pricing and availability discussions, and create processes and strategies to help customers stay organized and informed.
- Provide insight into purchasing decisions for the Company team based on conversations with customers and a well-established customer relationship.
- Provide customer service to walk-in retail customers, handle cash/credit sales transactions, and telephone sales support.
- Prepare/pick sales orders in support of the warehouse team and give input on marketing, events, and broader customer communications.
- Previous customer service and/or administrative experience is required (1+ years strongly preferred)– retail, hospitality, restaurant, etc. preferred, but office experience will be considered as well.
- Computer proficiency is required.
- Demonstrated ability to provide high-level customer service and handle multiple priorities at once is essential.
- Bachelor's degree in related field.
- OR 2 years industry experience.
Conditions vary and will include warehouse, office, and external environments. Activities will include lifting, sorting, standing, possible extreme heat/cold conditions. Office work may include sitting for extended periods. May include some travel – both by car and by air.
Supervisory Responsibilities:Yes
Essential Job Functions:Proactive customer account management, write up customer orders, engage in pricing and availability discussions, create processes and strategies to help customers stay organized and informed, provide insight into purchasing decisions for the Company team based on conversations with customers and a well-established customer relationship, provide customer service to walk-in retail customers, handle cash/credit sales transactions, telephone sales support, prepare/pick sales orders in support of the warehouse team, give input on marketing, events, and broader customer communications.
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