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Retail Operations Supervisor

2 months ago

Ocala, Florida, United States DYNE Hospitality Group Full time
Job Overview

Work Schedule:

40 to 45 hours per week with flexible hours to accommodate business demands.

Travel Expectations:

Must be open to traveling around % or more when required.

At DYNE Hospitality Group, our culture defines our identity and influences every decision and action we take. We expect our team members to exemplify these values daily, holding one another accountable and ensuring alignment with our cultural principles.

  • Invest in People
  • Understand the Purpose
  • Make Informed Choices
  • Execute Effectively

DYNE Hospitality Group provides competitive compensation, benefits, and pathways for long-term career advancement.

Position Summary:

This role offers operational assistance to General Managers overseeing a group of 30-40 cafés. Key responsibilities include aiding in new café launches, facilitating training initiatives, stepping in during GM absences, and ensuring seamless operations in the GM's absence.

Key Responsibilities:

  • Assist with inventory training as necessary
  • Promote brand values and standards through training sessions
  • Mentor and develop management and team members
  • Support recruitment and staffing in critical areas
  • Provide support for software implementations and training
  • Ensure team member training programs align with company standards
  • Engage with team members, customers, and vendors, embodying our unique culture
  • Deliver outstanding hospitality to all café patrons
  • Be proficient in all café roles
  • Ensure each station operates according to established standards
  • Train team members to maintain brand standards

Required Skills and Abilities:

  • Exceptional communication skills
  • Strong leadership and supervisory capabilities
  • Proficient in Excel and Word
  • Excellent problem-solving abilities
  • Ability to follow instructions with precision

Physical Requirements:

  • Continuous standing and walking
  • Lifting and carrying items up to 30 pounds
  • Face-to-face interactions with team members and customers
  • Ability to thrive in a fast-paced environment
  • Capacity to multitask under pressure

Working Conditions:

  • Shifts may vary in length
  • Availability for early mornings, late evenings, weekends, and holidays
  • Lead by example in demonstrating company values
  • Adhere to uniform and hygiene standards
  • Fast-paced, dynamic workplace environment

Education and Experience:

  • High school diploma
  • Minimum of two years of experience in the restaurant industry with supervisory responsibilities