Grocery Co-Op Operations Manager

3 weeks ago


Lombard, Illinois, United States The Carlisle Group (TCG) Full time
About the Role

The General Manager is responsible for overseeing the overall operations of the grocery co-op, ensuring a profitable and growing business. This includes developing and implementing long- and short-range plans for success, managing financial operations, and directing all aspects of the store's activities.

Key ResponsibilitiesFinancial and Planning
  • Develop and recommend to the Board long- and short-range plans for success.
  • Develop operating, cash, and capital budgets for Board approval; interpret financial information for laypeople.
  • Direct all financial operations of the cooperative.
  • Investigate new products and services opportunities.
  • Provide information to the Board in a timely manner.
  • Participate in regional and national Co-op and industry events.
Operations
  • Initially focus on optimal store layout, flow and décor and contract with vendors, distributors, and local providers for opening inventory.
  • Ensure a profitable, growing business.
  • Maintain knowledge of natural foods retailing and industry trends.
  • Identify and maintain appropriate relations with wholesale distributors, local markets, and other industry sources.
  • Ensure the establishment and maintenance of a product mix that meets shopper/member needs.
  • Plan and execute a margin strategy designed to be price competitive and maintain adequate profit for growth.
  • Ensure compliance with all applicable laws regarding licenses, permits, health regulations, employment, etc.
Personnel
  • Oversee compliance with PFC's personnel policies and update as needed.
  • Hire, supervise, and evaluate, management staff, including taking disciplinary action as needed.
  • Develop a staff organizational structure that promotes fair distribution of work while maintaining maximum service to customers.
  • Prepare a yearly payroll budget that meets operating budget constraints.
  • Ensure a safe, inclusive, healthy workplace for employees.
  • Ensure adequate training of staff.
Marketing

Limited responsibilities initially as-needed support for current Ownership & Outreach/Communications Committees until further notice, but may include any of the following:

  • Develop an advertising, marketing, and community outreach strategy to increase public awareness of PFC's products and services.
  • Execute the advertising and marketing plan within budgetary guidelines.
  • Aggressively communicate information about the business to the membership through newsletter, social media and an annual report.
  • Prepare or oversee store displays, signage, and other promotions to maximize marketing impact.
  • Perform other duties assigned by the Board of Directors.
Requirements
  • Financial management experience.
  • Track record of success in the retail grocery industry.
  • Skilled at building and leading teams.
  • Embraces Co-op mission, structure, values and Ends.
  • Experience managing growth and change.
  • Entrepreneurial and focused on long-term growth.
  • Experience developing and monitoring systems.
  • Courageous leadership style.
  • Self-motivated and autonomous.
  • Experience with or desire to work with a Board of Directors in a collaborative environment.
  • Strategic thinking.
  • Experience developing and managing administrative and retail functions.
  • Business Planning.
  • Financial Reporting.
  • Experience with aligning stakeholders toward a common goal.
  • Flexible and agile.
  • Timely and accurate reporting, as well as responsive communications with Board.
  • Passionate about customer service and community engagement.
  • Positive outlook and collaborative team player.


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