Grocery Co-Op Operations Manager
3 weeks ago
The General Manager is responsible for overseeing the overall operations of the grocery co-op, ensuring a profitable and growing business. This includes developing and implementing long- and short-range plans for success, managing financial operations, and directing all aspects of the store's activities.
Key ResponsibilitiesFinancial and Planning- Develop and recommend to the Board long- and short-range plans for success.
- Develop operating, cash, and capital budgets for Board approval; interpret financial information for laypeople.
- Direct all financial operations of the cooperative.
- Investigate new products and services opportunities.
- Provide information to the Board in a timely manner.
- Participate in regional and national Co-op and industry events.
- Initially focus on optimal store layout, flow and décor and contract with vendors, distributors, and local providers for opening inventory.
- Ensure a profitable, growing business.
- Maintain knowledge of natural foods retailing and industry trends.
- Identify and maintain appropriate relations with wholesale distributors, local markets, and other industry sources.
- Ensure the establishment and maintenance of a product mix that meets shopper/member needs.
- Plan and execute a margin strategy designed to be price competitive and maintain adequate profit for growth.
- Ensure compliance with all applicable laws regarding licenses, permits, health regulations, employment, etc.
- Oversee compliance with PFC's personnel policies and update as needed.
- Hire, supervise, and evaluate, management staff, including taking disciplinary action as needed.
- Develop a staff organizational structure that promotes fair distribution of work while maintaining maximum service to customers.
- Prepare a yearly payroll budget that meets operating budget constraints.
- Ensure a safe, inclusive, healthy workplace for employees.
- Ensure adequate training of staff.
Limited responsibilities initially as-needed support for current Ownership & Outreach/Communications Committees until further notice, but may include any of the following:
- Develop an advertising, marketing, and community outreach strategy to increase public awareness of PFC's products and services.
- Execute the advertising and marketing plan within budgetary guidelines.
- Aggressively communicate information about the business to the membership through newsletter, social media and an annual report.
- Prepare or oversee store displays, signage, and other promotions to maximize marketing impact.
- Perform other duties assigned by the Board of Directors.
- Financial management experience.
- Track record of success in the retail grocery industry.
- Skilled at building and leading teams.
- Embraces Co-op mission, structure, values and Ends.
- Experience managing growth and change.
- Entrepreneurial and focused on long-term growth.
- Experience developing and monitoring systems.
- Courageous leadership style.
- Self-motivated and autonomous.
- Experience with or desire to work with a Board of Directors in a collaborative environment.
- Strategic thinking.
- Experience developing and managing administrative and retail functions.
- Business Planning.
- Financial Reporting.
- Experience with aligning stakeholders toward a common goal.
- Flexible and agile.
- Timely and accurate reporting, as well as responsive communications with Board.
- Passionate about customer service and community engagement.
- Positive outlook and collaborative team player.
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