Elevate Bike Shop Operations as a Senior Team Lead
1 week ago
About REI Co-op: We're a community of explorers, adventurers, and outdoor enthusiasts dedicated to inspiring, educating, and outfitting for a lifetime of outdoor exploration and stewardship.
Overview: As a key member of our team, you will be responsible for directing the shop team and driving the shop program to deliver best-in-class customer experiences and achieve service goals.
Responsibilities:
- Lead by Example: You will set the tone for exceptional customer service, drive business channels, and own the employee experience.
- Talent Development: Recruit, hire, train, and certify a diverse technical workforce, focusing on engaged teams that excel in shop service functions.
- Workflow Management: Manage throughput to meet customer demand and REI expectations while maintaining quality and efficiency.
- Community Engagement: Build awareness of REI's shop program through local outreach and partnerships.
- Strategy Development: Collaborate with Store Manager and Regional Shop Specialist to develop and deploy store-level shop strategy.
Your Qualities:
- A minimum of 3 years of successful retail management experience.
- SUCCESSFUL COMPLETION OF REQUIRED TRAINING/CERTIFICATIONS IN THE ROLE.
- 2-4 years of previous bike and/or ski shop experience or equivalent transferable skills.
- A strong ability to communicate and build relationships both internally and externally.
- The capacity to use business understanding, innovative thinking, and sound judgment to solve problems.
- An openness to feedback and other viewpoints in support of the business.
Benefits and Compensation:
We offer a competitive salary range of $30.67 - $38.36 per hour, depending on your specific skills and experience, as well as access to health benefits, a retirement savings plan, and accrued time off. We are committed to pay equity and transparency.
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