Front Desk Coordinator

6 days ago


Indian Wells, California, United States Common Thread Hotels Full time
About Our Hotel

Welcome to Sands Hotel and Spa, a luxurious boutique hotel located in the heart of Indian Wells. We are a fine dining restaurant with 46 guest rooms, pool deck, private wedding garden, and full-service spa.

Our signature on-property restaurant offers modern French cuisine with Moroccan and Mediterranean influences, along with an extensive selection of wine, coffee, and craft cocktails.

Job Description: Front Desk AgentKey Responsibilities:
  • Greet and register guests, assigning rooms and providing information about hotel amenities and services
  • Contact housekeeping or maintenance staff when guests report problems
  • Issue room keys and provide instructions to bellhops
  • Verify customers' credit and establish payment methods
  • Make and confirm reservations
  • Keep records of room availability and guests' accounts
  • Post charges and process payments
  • Review accounts with guests during checkout
Requirements:
  • Excellent communication and customer service skills


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