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Customer Service Representative

2 months ago

Charlottesville, Virginia, United States The UPS Store Full time
Customer Service Representative

The ideal candidate will deliver exceptional customer service by providing accurate information on our products and services, and by taking ownership of customer shipping needs. The successful candidate will have previous retail sales experience, strong computer and internet skills, and a friendly and genuinely helpful demeanor.

Responsibilities:
  • Deliver outstanding customer service to walk-in customers and telephone inquiries
  • Practice good listening skills with customers, team members, and leadership
  • Take ownership of customer shipping needs and offer viable solutions
  • Learn all product and service offerings, alternative solutions, and industry trends
  • Operate all equipment, software, and devices in an expert fashion
  • Maintain a clean, organized, and safe working environment
Qualifications:
  • High school diploma or GED required
  • Retail/customer service experience
  • Good communication and people skills
  • Able to cross-sell and up-sell products and services
  • Excellent packing skills
  • Strong computer skills, including Microsoft Office
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.