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Client Engagement Coordinator

2 months ago

Columbia, Missouri, United States Compass Health Network Full time

Are you seeking a role that offers growth opportunities, comprehensive benefits, and a chance to make a meaningful impact within a community-focused organization? If you excel in teamwork and possess exceptional organizational abilities, the position of Customer Relations Specialist may be ideal for you. This role is integral to a person-centered integrated care team, where you will be the welcoming face for patients and colleagues alike, embodying the Compass 'Champion' standard of customer service.

This is a full-time position eligible for benefits, operating Monday through Friday.

Key Responsibilities:

  • Front Desk Reception
  • Data Management, including Intake Documentation, Insurance Verification, and Collection of Co-Pays as necessary
  • Respond to all incoming calls and emails courteously, directing inquiries to the appropriate staff
  • Manage daily mail distribution
  • Maintain inventory of office supplies and personal protective equipment (PPE)
  • Collaborate with the IT department to ensure all office equipment and printers are functioning correctly
  • Adhere to daily schedules for client and staff appointments
  • Ensure the office environment is organized and tidy

Additional Responsibilities:

  • Comply with all HIPAA regulations and guidelines
  • Conduct oneself in accordance with the employee handbook
  • Stay informed of updates and changes, communicating them to the Office Supervisor

Qualifications:

High School diploma or GED is preferred, along with a minimum of one year of experience in customer service.

About Compass Health Network: We are a nonprofit healthcare organization dedicated to providing accessible, comprehensive, and compassionate behavioral health, substance use treatment, family medicine, and dental services throughout Missouri. Our network includes Royal Oaks Hospital and Adapt of Missouri, and we operate as both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). We adhere to the highest ethical and professional standards, delivering innovative care tailored to the health needs of the communities we serve. Our mission is to 'Inspire Hope. Promote Wellness.'

Why Choose Compass Health Network? We believe that our passionate and dedicated staff are our greatest asset. We are committed to fostering an inclusive work environment for both our patients and employees.

Benefits include:

  • Competitive compensation and benefits
  • Opportunities for advancement
  • Professional development programs
  • Licensure supervision
  • Mentorship opportunities
  • Tuition reimbursement
  • Scholarship programs
  • Employee Assistance Program
  • Access to Headspace
  • Paid time off and holidays
  • Participation in NHSC Loan Repayment

We are eager to connect with qualified individuals who wish to contribute to our mission of promoting healthy, productive lives for all.

Compass Health is an Equal Opportunity/Affirmative Action Employer and participates in E-Verify.