Bakery Operations Manager

2 weeks ago


Las Vegas, Nevada, United States Sprinkles Cupcakes Full time
About the Role

We are seeking a highly motivated and experienced Shift Lead to join our team at Sprinkles Cupcakes. As a Shift Lead, you will play a key role in ensuring the smooth operation of our bakery, providing exceptional customer service, and maintaining the high standards of quality and safety that our customers expect from us.

Key Responsibilities
  • Manage the day-to-day operations of the bakery, including supervising staff, maintaining inventory, and ensuring compliance with health and safety regulations.
  • Provide exceptional customer service, responding to customer inquiries, and resolving any issues that may arise.
  • Develop and implement strategies to improve customer satisfaction, increase sales, and enhance the overall customer experience.
  • Collaborate with the management team to achieve business objectives, including sales targets, customer satisfaction, and employee engagement.
  • Conduct regular performance reviews, provide feedback, and coach staff to improve their skills and performance.
  • Ensure that all staff are aware of and comply with company policies, procedures, and health and safety regulations.
Requirements
  • Minimum 1 year of experience in a supervisory or management role in a bakery or food service environment.
  • Proven track record of providing exceptional customer service and leading a team to achieve business objectives.
  • Strong communication and interpersonal skills, with the ability to work effectively with staff, customers, and management.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A fun and dynamic work environment, with a team of passionate and dedicated individuals.
  • A comprehensive training program, to ensure you have the skills and knowledge you need to succeed in your role.


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