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Senior Audio/Visual Solutions Engineer
2 months ago
A-Tek is looking for a skilled Audio/Visual (A/V) Solutions Engineer to provide expert support for our Federal Client. In this role, you will act as the primary authority on the client's A/V technology landscape. Your responsibilities will include facilitating meeting and event management through virtual communication support, presentation assistance, and equipment maintenance services. You will also manage video/web-conferencing connections, hardware and software requirements, conference room bookings, room setup and teardown, presentation support, and videography. This position is primarily on-site.
Key Responsibilities:
- Serve as the main Point of Contact (POC) with vendors to deliver innovative solutions to clients and teams.
- Collaborate with vendors to design current and future conference room setups.
- Ensure timely delivery of high-quality integrated A/V solutions for conference rooms.
- Work alongside Senior Government Leadership to innovate conference room technologies.
- Provide Subject Matter Expertise (SME) to ensure client schedules, performance, and budget goals are achieved.
- Support operations and troubleshooting efforts, including root cause analysis for A/V issues.
- Cross-train team members on A/V troubleshooting techniques.
- Stay updated on technical standards and trends in the A/V and Video Teleconferencing (VTC) industries.
- Create and maintain Standard Operating Procedures (SOP) and user manuals.
- Manage and oversee all A/V technology and virtual communication equipment.
- Set up, install, test, operate, and maintain equipment for A/V conferencing needs.
- Conduct A/V system deployments, including hardware and software installations.
- Monitor and manage conference room scheduling and reservations.
- Inventory and maintain all A/V equipment.
- Operate sound and visual equipment during live events.
- Perform maintenance tasks, including inspections and upgrades.
- Install video switching devices, media converters, and other A/V support equipment.
- Conduct health checks on conference rooms to ensure functionality.
- Provide customer support during meetings, including video teleconferencing and presentation setups.
- Respond to and track service requests.
Required Qualifications:
- Bachelor's degree preferred, but relevant work experience may be considered.
- A minimum of two years of A/V experience is required.
- Proficiency in various unified communications platforms, including MS Teams, Zoom, and other VTC systems.
- Strong understanding of multi-room A/V system integration.
- Familiarity with industry standards for video-conferencing and A/V technologies.
- Knowledge of A/V troubleshooting methods and techniques.
- Ability to obtain a Public Trust clearance.
Physical Requirements:
- Ability to move equipment weighing up to 50 pounds.
- Capability to navigate throughout various buildings.
Certifications:
- Certified Technology Specialist Design (CTS-D) is required.
- Additional certifications in A/V technologies are preferred but not mandatory.