IT Help Desk Support Specialist

3 weeks ago


Ellicott City, Maryland, United States K2 Staffing, LLC Full time
Job Description

We are seeking a highly skilled and experienced IT Help Desk Support Specialist to join our team at K2 Staffing, LLC. The ideal candidate will have a minimum of 4 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory.

  • This role involves providing pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals, and presentations, technical assessments, implementation, and ongoing technical account management.
  • The selected candidate will be responsible for deploying and managing Windows Servers and Active Directory, designing Local Area Networks, implementing and monitoring network security, optimizing and maintaining network software and hardware, building and deploying file servers and cloud computing solutions, configuring and deploying VOIP solutions, performing network infrastructure troubleshooting, managing Microsoft Exchange Server, telephone solutions, and monitoring alert systems.

Qualifications & Requirements:

  • Minimum of 4 years hands-on experience in networking equipment, Windows servers and workstations, Exchange server and Active Directory.
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology.
  • Possesses strong organizational and time-management skills.
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs.

We offer competitive compensation for this position, estimated to be around $85,000 per year, based on industry standards and the location in Ellicott City, MD.



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