Senior CX Strategy Leader

6 days ago


Jacksonville, Florida, United States ITEL Laboratories Full time
About the Job

We are seeking a highly skilled Senior CX Strategy Leader to join our team at ITEL Laboratories. In this role, you will be responsible for leading the development and implementation of customer experience strategies that drive business results.

This is a key leadership position that requires strong initiative and ability to identify and deliver required change. You will work closely with cross-functional teams to develop and implement strategies that improve customer satisfaction, loyalty, and value.

The estimated salary for this role is $150,000 - $220,000 per year, depending on experience. If you are a strategic thinker with excellent leadership skills, we encourage you to apply.

Responsibilities:
  1. Leading the development and implementation of customer experience strategies
  2. Developing and managing budgets to support customer experience initiatives
  3. Maintaining strong relationships with internal stakeholders to ensure alignment and collaboration
  4. Evaluating and improving customer experience metrics to drive business results
Requirements:
  • Bachelor's Degree or equivalent combination of industry-related experience and education
  • At least 10 years of experience in customer service/experience, with a minimum of 7 years in a senior-level customer experience role
  • Proven track record of delivering successful customer experience initiatives


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