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Store Operations Leader

2 months ago

Boulder, Colorado, United States Vuori, Inc Full time
Job Overview

Company Overview:
Vuori is transforming the landscape of athletic apparel, creating garments that are not only functional for movement and exercise but also stylish enough for everyday wear. Our inspiration stems from a vibrant coastal California lifestyle, merging fitness, creativity, and daily life. The dynamic and energetic atmosphere of our retail space is mirrored in the products we offer. We strive to motivate individuals to embrace all facets of their lives with enthusiasm, clarity, and a sense of enjoyment. We take pride in being a platform for opportunity, personal development, and success.

Position Summary:

The Retail Store Manager at Vuori plays a pivotal role in guiding the retail sales team by setting a positive example, establishing connections with customers, and effectively communicating Vuori's brand ethos through comprehensive product knowledge and an upbeat, optimistic demeanor. This position also involves mentoring the team to uphold Vuori's standards in retail sales and customer service.

Key Responsibilities:

Delivering Exceptional Customer Experiences:

  • Collaborate with the sales team to ensure every customer enjoys an outstanding shopping experience.
  • Take charge of the sales floor and team to prioritize customer satisfaction.
  • Prepare fitting rooms, assist in locating sizes, and provide honest, knowledgeable feedback on merchandise.
  • Build lasting relationships with customers through follow-ups on purchases, updates on new products, and invitations to events.
  • Stay informed about new arrivals and bestsellers, sharing insights with customers and team members.

Driving Business Success:

  • Inspire the sales team to meet and exceed sales targets in a collaborative commission-based environment.
  • Seek out new product knowledge in the fashion and activewear sectors to serve as a resource for customers.
  • Lead the team in project completion while maintaining a focus on customer satisfaction.
  • Communicate inventory requirements to support business objectives.

Leadership and Management:

  • Oversee the processing of product shipments and manage inventory effectively.
  • Collaborate with the Regional Manager on daily operations, sales strategies, community engagement, and team management to ensure smooth business operations.
  • Guide the team in daily store maintenance, including restocking, visual merchandising, and cleanliness.
  • Exercise utmost responsibility and adherence to safety protocols during store opening and closing procedures.
  • Encourage team members to consistently give their best, maintain punctuality, and fulfill their roles.
Qualifications:
  • Availability for morning and/or evening shifts, working 8-hour days, 5 days a week, including at least one weekend day.
  • Demonstrated leadership in punctuality and attendance, adhering to scheduled shifts.
  • Ability to foster relationships with customers and colleagues.
  • Expertise in customer service, creating memorable experiences, and proactively addressing customer concerns.
  • Capability to manage multiple tasks in a fast-paced environment.
  • Quick learner of new procedures and processes.
  • Strong organizational and follow-through skills.
  • Excellent communication and interpersonal abilities.
  • High level of accountability, ownership, and initiative.
  • Willingness to develop new skills and respond positively to feedback.
Additional Information:

Our Commitment to You:
At Vuori, we are dedicated to offering our employees:

  • Health Insurance
  • Savings and Retirement Plan
  • Employee Assistance Program
  • Generous Employee Discounts & Industry Perks
  • Paid Time Off
  • Wellness & Fitness Benefits

Base pay ranges from $28.00 to $33.00 per hour, with actual pay depending on location, skills, experience, and qualifications. This position is also eligible for additional compensation through commissions, estimated between $28,000 and $36,000, based on store performance.

Vuori is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Your information will be kept confidential in accordance with EEO guidelines.