Application Engineer

4 days ago


Chicago, Illinois, United States Daltics Full time
Job Title: Application Engineer

We are seeking an experienced Application Engineer to join our Enterprise BI & Analytics team. As a key member of our team, you will be responsible for providing technical support for IBM Cognos & IBM TM1 Business Intelligence applications.

Key Responsibilities:
  • Provide prompt resolution of complex production issues independently or by collaborating with other teams.
  • Conduct thorough root cause analysis, devising, testing, and implementing effective solutions.
  • Coordinate with cross-functional teams (Infrastructure, ETL, Data, etc.) to meet project deliverables and deadlines.
  • Identify recurring issues and propose solutions to improve efficiency or prevent future occurrences.
  • Explore opportunities for process automation and support their implementation.
  • Document technical procedures for handover to Level 1 and Level 2 Application Support teams.
  • Support the Enterprise BI & Analytics team in various activities such as development, testing, and project execution.
Requirements:
  • Proficiency in IBM Cognos Analytics (Framework Manager, Transformer, Data Modeling, Reports, Dashboards).
  • Strong expertise in IBM TM1 (Planning Analytics).
  • Solid understanding of SQL (Oracle or equivalent).
  • Experience with other BI tools such as PowerBI is a plus.
  • Hands-on experience with job scheduling tools like BMC Control-M.
  • Familiarity with scripting languages (e.g., DOS/batch, PowerShell).
  • Proven experience in Incident Management, ticket workflows, and escalation processes (ServiceNow preferred).
  • Familiarity with Agile delivery methodologies and tools (Azure or equivalent).
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 3-5 years of experience in supporting BI applications, especially IBM Cognos and TM1.
  • Strong SQL skills with experience in database management and data analysis.
  • Demonstrated experience in root cause analysis and issue resolution in complex environments.
  • Strong communication skills, both verbal and written, with the ability to convey technical issues to non-technical stakeholders.
  • Excellent time management, prioritization, and problem-solving abilities.
  • Ability to work in a fast-paced environment, handling multiple tasks and projects independently.

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