Breakfast Club Order Taker

2 weeks ago

Los Angeles, California, United States Earl Enterprises Full time

About Us

At Earl Enterprises, we are a leading hospitality company that operates a popular influencer cafe in the heart of Hollywood. Our 7500 square foot restaurant features a fast casual breakfast restaurant, seating plan that can be booked in advance, and a small film studio for verified creators to use. We are open daily from early morning until late-night, making us a top destination for tourists and locals alike.

Position Summary

The Order Taker/Cashier is responsible for providing excellent Guest service by greeting each Guest with a friendly, welcoming appropriate greeting, ensuring that all entre items are entered into the POS accurately and that payments are processed accurately, up-selling sides, desserts and drinks, and engaging Guests in topics regarding our loyalty program and inviting Guests to provide their feedback using our online survey.

Essential Functions

  • Answers the telephone within 3 rings and with a smile in his/her voice
  • Takes the Guests order and handles cash and credit transaction accurately
  • General math skills
  • Maintain Proper Cash Handling Procedures as defined by the Company
  • Maintain all cash handling documentation for their drawer
  • Enters order accurately into the POS system
  • Handles Guests problems efficiently and in a friendly manner
  • Demonstrates knowledge of the brand and menu items
  • Suggestively sells additional menu items
  • Greets Guests when they are entering and leaving to make them feel comfortable and welcome
  • Maintains cleanliness and organization throughout the restaurant and ensures proper set up and/or breakdown of the entire restaurant including dining room, kitchen, prep areas and restrooms.
  • Assists with stocking, cleaning and maintenance duties as needed

Competency Statement

  • Communication - Conveys ideas and facts orally using language the audience will best understand.
  • Ethics & Integrity - Earns others' trust and respect through consistent honesty and professionalism in all interactions.
  • Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables.
  • Customer Focus - Builds and maintains customer satisfaction with the products and services offered by the organization.
  • Relationship Building - Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.
  • Interpersonal - Gets along well with a variety of personalities and individuals.
  • Listening - Understands and learns from what others say.
  • Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
  • Guest Oriented - Ability to take care of the guests' needs while following company procedures.

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