NAMI HelpLine Information Professional
6 days ago
National Alliance on Mental Illness (NAMI) is a prominent organization dedicated to promoting mental health awareness and support for individuals and families affected by mental illness. We are seeking highly motivated and compassionate professionals to join our team as NAMI HelpLine Information Professionals, providing critical support and resources to those in need.
About the Role:
As a NAMI HelpLine Information Professional, you will be responsible for responding to inquiries from individuals and families affected by mental health conditions. Your primary duties will include providing empathetic support, information, and resource referrals to help seekers. You will work closely with our team to ensure timely and effective responses to meet the diverse needs of our constituents.
About You:
We are seeking candidates with excellent communication skills, particularly in active listening and conveying empathy. A strong analytical ability, problem-solving skills, and resourcefulness are essential for assessing help seekers' needs and finding accurate resources. A basic knowledge of mental health conditions, treatments, recovery, and mental health care systems is required, along with an interest in learning more. Bilingual English/Spanish proficiency is strongly welcomed.
About Our Team:
The NAMI HelpLine team prioritizes ongoing support and professional development for our specialists. Cloud-based technology and direct messaging social media platforms enable seamless collaboration and communication among team members. Regular coaching and observation support are also available throughout each specialist's time on the HelpLine.
What We Offer:
A competitive estimated salary of $24,800 - $30,400 per year based on experience and qualifications, plus the opportunity to contribute to a dynamic team dedicated to making a positive impact.
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