Crisis Helpline Assistant

3 weeks ago


Arlington, Virginia, United States National Alliance on Mental Illness Full time
Peer Support Advocate

Are you passionate about supporting individuals affected by mental health conditions? Do you have a deep understanding of the mental health landscape and the importance of empathy in recovery?

The National Alliance on Mental Illness (NAMI) is seeking a dedicated Peer Support Advocate to join our team. As an Advocate, you will provide crucial support to those in need through our nationwide peer-support service. You will respond to inquiries from help-seekers via phone call, web chat, and text, offering valuable information, resource referrals, empathy, and hope. Your lived experience and passion for helping others will be invaluable in making a positive impact on these individuals' lives.

A minimum of one, 4-hour shift per week for a minimum duration of six months is required. All shifts are during regular HelpLine hours: 10am - 10pm Eastern Standard Time. Ongoing support is provided throughout each shift via cloud-based technology and a direct messaging social media platform, Slack. Additionally, staff participate in two available shift change Zoom meetings to share experiences and information and answer questions. You will be required to attend at least one shift change Zoom meeting per week with your camera on.

Responsibilities:
  • Respond to inquiries from help-seekers via phone call, web chat, and text.
  • Provide valuable information, resource referrals, empathy, and hope to those in need.
  • Collaborate with the NAMI team to ensure seamless support to help-seekers.

Requirements:
  • Demonstrated ability to remain calm and composed in high-pressure situations.
  • Excellent communication skills, particularly in active listening and conveying a respectful, empathetic tone.
  • Basic knowledge of mental health conditions, treatments, recovery, and mental health care systems with an interest in learning more.

Educational Requirements: A student or professional of mental health, or someone with lived, personal experience. The ideal candidate will possess a strong passion for helping others and a genuine desire to make a meaningful difference in people's lives.

Salary Range: $25,000 - $35,000 per year, depending on experience and qualifications.

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