Retail Store Manager, Specialty Coffee

6 days ago

Culver City, California, United States Sony Music Entertainment Full time
About Sony Music Entertainment

We are a leading global music entertainment company that fuels the creative journey of artists and innovators. With a rich history of pioneering music history, we have nurtured iconic artists and produced influential recordings. Today, we operate in over 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators.

Our Vision

We bring imagination and expertise to the newest products and platforms, embracing new business models, employing breakthrough tools, and providing powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we're committed to artistic integrity, transparency, and entrepreneurship.

Job Opportunity

We are launching the first-ever retail store for a high-profile celebrity coffee brand that has taken the world by storm. Our coffee isn't just a drink; it's an experience. With a focus on high-quality ingredients and groundbreaking beverage creations, this store is set to become LA's next must-visit destination for coffee enthusiasts seeking out something fun and engaging.

Job Summary

We are seeking a pioneering leader to be the General Manager of our flagship store, setting the standard for excellence in customer service, beverage quality, and overall store performance. As the General Manager, you will play a pivotal role in bringing the brand's retail vision to life, creating an inviting atmosphere, and ensuring every customer leaves with a memorable experience.

Key Responsibilities
  • Customer Experience:
    • Personalized Service: Understands the significance of crafting a one-of-a-kind experience tailored to each customer, ensuring every visit feels special and memorable.
    • Team Empowerment: Establishes clear expectations and goals for the team, guiding them to deliver exceptional customer interactions that reflect our brand's values.
    • Commitment to Excellence: Holds a strong belief in the necessity of excelling in both product quality and hospitality, ensuring every cup and every interaction exceed customer expectations.
  • Leadership & Team Development:
    • Strategic Hiring & Staffing: Demonstrated expertise in recruiting and staffing, with the ability to maintain optimal team levels and proactively adjust to business trends and demands.
    • Building a World-Class Team: Experienced in cultivating a highly engaged, dedicated team of baristas and guest experience specialists, fostering a culture of continuous feedback and improvement.
    • Decisive & Adaptive Leadership: Quickly takes initiative, making informed decisions with agility and confidence in a fast-paced environment.
    • Champion of Employee Growth: Committed to creating a positive, supportive workplace, advocating for team development and actively promoting individual growth and career progression.
    • Exceptional Communication: An excellent communicator who can clearly and effectively convey expectations, provide constructive feedback, and inspire the team to achieve their best.
  • Operations:
    • Visual Standards: Upholds excellence in the store's visual presentation, ensuring the store consistently reflects the brand's high standards.
    • Scheduling & Payroll Management: Oversees staff scheduling and closely monitors payroll, ensuring efficient and effective use of resources.
    • Inventory Management: Manages all aspects of inventory for the store including efficient par management and loss prevention, while maintaining positive and professional relationships with vendors.
    • Policy & Procedure Compliance: Ensures the store team adheres to all company policies, procedures, and directives, maintaining a well-organized and compliant operation.
    • Financial Responsibility: Manages the store's financial performance, including budgeting, expense control, and revenue generation, to ensure profitability and sustainable growth.
    • Event Leadership & Collaborations: Successfully leads and executes flawlessly on exciting in-store events and collaborations hand in glove with the leadership team and all other parties.
    Requirements
    • 3-4 years of experience successfully leading a business in a high-growth environment within hospitality or consumer brands.
    • In-depth knowledge and genuine passion for specialty coffee, with a strong understanding of the industry's trends.
    • Successful track record of building, managing, and developing high-performing hospitality teams, fostering a collaborative and positive work culture.
    • All necessary food handlers' qualifications.
    • Willingness and ability to work flexible hours, including nights, weekends, and holidays, to meet the dynamic needs of the store and peak days of the business.
    What We Offer
    • You join an inclusive, collaborative, and global community where you have the opportunity to channel your passion every day.
    • A modern office environment designed to foster productivity, creativity, and teamwork, empowering you to bring your best.
    • An attractive and comprehensive benefits package, including medical, dental, vision, life & disability coverage, and 401K + employer matching.
    • Voluntary benefits like company-paid identity theft protection and resources for pets, mental health, and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans.
    • Investment in your professional growth and development, enabling you to thrive in our vibrant community.
    • The space to accelerate progress, positively disrupt, and create what happens next.
    • Time off for a winter recess.
    Equal Employment Opportunity

Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.

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