Part Time Floor Leader

5 days ago

ChampssurYonne, Bourgogne-Franche-Comté, United States Lush Handmade Cosmetics Full time
Job Title: Part Time Floor Leader

Join Lush Handmade Cosmetics as a Part Time Floor Leader and play a vital role in supporting the Store Management Team across all areas of the business. As a key member of our team, you will be responsible for driving sales, opening and closing the store, analyzing sales results, and leading training sessions.

Key Responsibilities:
  • Sales & Customer Experience: Utilize sales data to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals. Lead by example in delivering a world-class customer experience, including product demonstrations, and strive to exceed daily sales goals.
  • Team Involvement: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales. Foster a culture of open communication and actively listen to team members' perspectives related to diversity, equity, inclusion, and belonging.
  • Operational Excellence: Manage cash handling, including customer transactions, opening and closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day. Lead by example in terms of attendance and punctuality, and encourage the same from all employees.
Requirements:
  • Minimum 1 year of experience in customer service and sales, cash handling and opening/closing procedures, supervisory experience involving coaching, feedback, and training, and problem-solving issues related to customer service in day-to-day operations.
  • Knowledge and passion for skincare, natural beauty, and ethical business.
  • Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
Preferred Qualifications:
  • Experience with consultation-based customer service models, analyzing sales metrics, working in skincare or cosmetics, and cross-cultural collaboration and DEIB or social justice training.
  • Fluency in Spanish, French, or other languages.

We offer a competitive salary of $16.50 USD and a dynamic work environment that values diversity, equity, and inclusion. If you are passionate about skincare, natural beauty, and ethical business, and have a strong desire to work in a fast-paced team environment, we encourage you to apply for this exciting opportunity.

Lush Handmade Cosmetics is committed to reconciliation and decolonization, guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff, are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers, and with leadership from organizations and communities we work with.

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