Senior Manager, Accounts Receivable, Credit and Collections Expert

4 weeks ago

Bellevue, Washington, United States Okta, Inc. Full time

Unlock Your Potential at Okta

Okta, the world's leading identity company, is seeking a seasoned Senior Manager to join our high-performing AR, Credit and Collections team. As a key member of our finance organization, you will be responsible for leading the development and execution of effective collections strategies, improving process efficiency, and driving business growth.

Key Responsibilities:

  • Lead the AR, Credit and Collections activities, including billing, cash collections, portfolio management, credit management, and accuracy of collections processes.
  • Evolving our collections strategy with appropriate reminders, collections, and deactivations or work stoppage.
  • Upleveling our AR and collections teams through hands-on development and coaching.
  • Designing and implementing effective reporting and forecasting models.
  • Build relationships with customers and partners.
  • Monitoring collections and refund targets and providing appropriate reporting to internal stakeholders.
  • Prepare and review financial reconciliations schedules and maintain the allowance for bad debt balance while improving processes and cutting the time to close.
  • Assess, and if necessary, implement additional operational and SOX controls.
  • Reinforcing a customer-centric culture in our organization that builds highly collaborative relationships with Sales, Finance, Operations, and Senior Leadership.
  • Perform financial and credit analysis regarding new customer applications, past due accounts, high-risk customers, and other financial impact areas.
  • Evolving and maturing billing and cash applications processes with automation.
  • Establish quarterly aging, cash, and DSO goals and monitor forecast vs. plan.
  • Create and implement KPIs and other indicators to assess team performance.
  • Ensure compliance with appropriate credit policy and regulatory requirements.
  • Lead the AR, Credit & Collections Team to continually achieve operational excellence and drive continuous improvement for collections, customer service, and process improvements.
  • Ability to think strategically, act operationally, manage risk, and align future direction with priorities.

Requirements for Success:

  • 8+ years of experience in Credit and Collections.
  • 5+ years of progressive management and leadership experience.
  • Experience in the tech and SaaS industry (highly preferred).
  • Prior experience managing staff in multiple locations (preferred).
  • Strong analytical skills; problem solver, high level of curiosity, ability to dive deep, find solutions, and deliver results.
  • Solid experience with key financial tools and ERP systems (NetSuite preferred) as well as Microsoft Office skills including Excel and PowerPoint.
  • Executive presence, excellent interpersonal and communication skills (both verbal and written), with the ability to clearly communicate and present to senior management.
  • Bachelor's Degree or equivalent work experience.

Okta offers a competitive salary range of $140,000-$210,000 USD for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington, and $157,000-$235,000 USD for candidates located in the San Francisco Bay Area. In addition to a comprehensive benefits package, Okta offers equity, bonus, and opportunities for growth and development.

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