Retail Banking Director

3 days ago


Somers, Connecticut, United States M&T Bank Full time
Job Description

The Branch Manager at M&T Bank is responsible for leading a team of branch staff to achieve sales and profitability goals, while also ensuring exceptional customer service. This position requires a strong understanding of financial services and customer relationship management, as well as excellent leadership and communication skills.

Key Performance Indicators (KPIs):
  • Sales and revenue growth.
  • Customer satisfaction ratings.
  • Staff retention and development.
  • Compliance with operational and security policies.
Requirements:
  • Three years' experience in a leadership role, preferably in the financial services industry.
  • Demonstrated knowledge of financial services and customer relationship management.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment.


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