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Client Relations Specialist

2 months ago

Athens, Georgia, United States UberPrints Full time
Customer Experience Specialist at UberPrints

As a vital member of the Customer Experience team at UberPrints, your role revolves around fostering meaningful connections with our clientele. We utilize diverse communication platforms to assist customers in designing personalized t-shirts and apparel, offering insights, addressing inquiries, and resolving challenges to guarantee optimal order satisfaction. Our commitment lies in providing exceptional service that reflects the high standards of our products.

At UberPrints, we cultivate a relaxed yet vibrant workplace atmosphere, emphasizing enthusiasm for custom apparel over rigid corporate norms. Collaborate with various departments to oversee our order workflow and ensure efficient order processing.

Key Responsibilities:

  • Communicate product information and services clearly to customers
  • Assist customers throughout the design and ordering journey
  • Proactively identify and resolve customer concerns
  • Review orders for potential discrepancies and propose solutions
  • Handle customer inquiries through multiple channels
  • Work in tandem with other teams to facilitate order fulfillment
  • Establish strong customer relationships to enhance their experience

Qualifications:

  • Outstanding verbal and written communication abilities
  • Strong attention to detail
  • Proficient typing skills
  • Genuine passion for helping others
  • Excellent problem-solving capabilities
  • Adept at multitasking
  • Self-driven and independent

Perks:

  • Paid time off for full-time staff
  • Health benefits and 401k matching options
  • Company perks such as beverages, snacks, and unique apparel
  • Starting pay: $13 per hour, with opportunities for performance-based increases

About UberPrints: UberPrints stands as a premier provider of customized apparel, dedicated to serving our customers since our inception. We have expanded our operations to better support our growing business.