Equipment Technician

4 days ago

Savannah, Georgia, United States Synergy Equipment Full time
Job Summary:

We are seeking a skilled and experienced Field Technician to join our team at Synergy Equipment. As a Field Technician, you will be responsible for managing on-site diagnostics, repairs, and preventive maintenance of our equipment. You will identify and troubleshoot technical issues, provide exceptional customer service, and collaborate with our team to ensure top-quality equipment and exceed customer expectations.

Key Responsibilities:
  • Troubleshoot and diagnose equipment issues to ensure optimal working condition on the job site or in the shop.
  • Utilize company-provided systems and tools to efficiently document and manage work orders and sourcing parts/supplies for repairs/maintenance.
  • Complete basic computer tasks, including work orders, parts lookup, and email communication.
  • Collaborate with coworkers to ensure top-quality equipment and exceed customer expectations.
  • Deliver outstanding service and support during field visits or dispatches, maintaining positive relationships with customers.
  • Understand customer requirements and expectations and provide appropriate recommendations and briefings.
  • Report any unsafe or unserviceable shop tools, equipment, or vehicles to the Manager and ensure that all tools are maintained in optimal condition, adhering to MSHA and OSHA regulations.
  • Participate in training programs directed by the Manager.
  • Align workflow with scheduling requirements.
  • Operate vehicles safely and use field automation systems effectively.
  • Follow all company procedures and protocols.
  • Cooperate with the technical team and share information across the organization.
  • Must be able and willing to help train and assist other technicians in need of assistance.

Requirements:
  • Extensive knowledge of diesel engines and construction equipment.
  • Must have own tools.
  • Valid driver's license and clean driving record.
  • Proficiency in basic computer tasks, including work order management, parts lookup, and email communication.
  • Ability to work independently and efficiently in both shop and field environments.
  • Strong communication skills and dedication to customer service.
  • Adaptability for schedule adjustments and flexible hours based on operational needs.

Work Environment:
  • Environment is consistent with that of a construction environment and equipment yard.
  • Outdoor exposure to elements.

Travel Required:
  • Position may require several hours of driving daily to job sites.

Physical Demands:
  • Must be physically able to work in a jobsite environment for extensive periods, including lifting to 50lbs or more, bending, squatting, crouching, and reaching.

Additional Eligibility Requirements:

At Synergy Equipment, we prioritize the safety and well-being of our employees. To ensure a secure work environment, we require all successful candidates to undergo a drug test and background check before their start date. This policy is in place to maintain the highest standards of safety and security for our team members.

Benefits:
  • Medical Insurance.
  • Dental Insurance.
  • Vision Insurance.
  • Health savings accounts with company contributions.
  • 401(k) and Roth retirement plans with company matching.
  • Company-paid life and disability insurance.
  • Generous paid time off, including vacation and holidays.
  • Safety Bonus Program.
  • Profit Sharing Opportunities.
  • Boot/PPE Reimbursement Allowance.
  • Tool Reimbursement Program.

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