IT Support Specialist

2 weeks ago


Minneapolis, Minnesota, United States Everidge Full time
IT Support Technician

Are you a tech-savvy individual with a passion for helping others? Everidge is seeking an IT Support Technician to join our team and provide top-notch technical support to our users.

Key Responsibilities:
  • Provide timely and empathetic support to users through various channels, including phone, email, chat, and in-person interactions.
  • Master the art of managing support tickets, ensuring efficient tracking, task prioritization, and timely resolution.
  • Assist users with password resets and account management while maintaining the highest security standards.
  • Dive into technical challenges, diagnosing and resolving hardware, software, and network issues.
  • Offer training and guidance to users on software and hardware usage.
  • Contribute to our knowledge base by documenting common issues and sharing solutions.
  • Escalate complex issues to higher-level support or development.
Requirements:
  • 1-3 years of experience in desktop support, customer service, network, and telephony support.
  • Excellent written and verbal communication skills.
  • Strong Windows Operating System, hardware, and networking fundamentals.
  • Active Directory experience and troubleshooting skills for applications running on MS Windows platforms.
  • Knowledge of Asset Management and basic understanding of LAN, VPN, and WAN networks.
  • Proficient in the Microsoft 365 suite and Azure AD.
Education/Experience:
  • Associate degree in computer science or a related field, or at least 2 years of relevant experience in IT support or a similar role.


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