Membership Experience Specialist

3 weeks ago


Cumming, Iowa, United States YMCA Of Metro Atlanta Full time

At the YMCA of Metro Atlanta, we're committed to creating a positive impact in our communities. As a Membership Experience Specialist, you'll be at the forefront of delivering exceptional member experiences and contributing to our mission.

About the Role

This role is designed to support the Membership Director in efficiently carrying out the duties and functions of the Member Service area. Emphasis will be placed on member service, program knowledge, member/staff safety, and communication with members and staff.

Key Responsibilities
  • Provide excellent service to members, guests, and program participants in the branch and on the phone.
  • Welcome members as they enter and leave the YMCA facility.
  • Greet, engage, and/or tour prospective members and program participants.
  • Support membership operations through sales and program offerings.
  • Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Familiarity with MS Office Suite.
Salary and Benefits

We offer an estimated salary range of $42,000 - $52,000 per year, depending on experience. Our comprehensive benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off.



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