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Client Services Coordinator

2 months ago

Columbia, Missouri, United States Compass Health Network Full time

Are you seeking a role that offers growth opportunities, comprehensive benefits, and a chance to make a meaningful impact within a community-focused organization? If you excel in teamwork and possess exceptional organizational abilities, the position of Customer Relations Specialist may be the ideal fit for you. This role is integral to a person-centered integrated care team, where you will be the welcoming face for patients and colleagues alike, embodying the Compass 'Champion' standard of customer service.

This is a full-time position eligible for benefits, operating Monday through Friday.

Key Responsibilities:

  • Reception duties
  • Data entry, managing intake documentation, verifying insurance, and collecting co-pays when necessary
  • Responding to all incoming calls and emails with professionalism and directing them to the appropriate staff
  • Managing daily mail distribution
  • Maintaining inventory of office supplies and personal protective equipment (PPE)
  • Collaborating with the IT department to ensure all office equipment and printers are functioning correctly
  • Adhering to daily schedules for clients and team members
  • Ensuring the office environment is tidy and organized

Additional Responsibilities:

  • Complying with all HIPAA regulations and guidelines
  • Conducting oneself in alignment with the employee manual
  • Staying informed of updates and communicating changes to the Office Supervisor

Preferred qualifications include a High School diploma or GED and a minimum of one year of experience in customer service.

About Compass Health Network: We are a nonprofit healthcare organization dedicated to providing accessible, comprehensive, and compassionate behavioral health, substance use treatment, family medicine, and dental services throughout Missouri. Our network includes Royal Oaks Hospital and Adapt of Missouri, operating as both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). We uphold the highest ethical and professional standards, delivering innovative care tailored to the health needs of the communities we serve. Our mission is to 'Inspire Hope. Promote Wellness.'

Why consider a career with us? We believe that our passionate and dedicated staff are our greatest asset. We strive to create an inclusive work environment for both our patients and employees.

Benefits of working at Compass Health Network include:

  • Competitive benefits package
  • Opportunities for advancement
  • Professional development initiatives
  • Licensure supervision
  • Mentorship programs
  • Tuition reimbursement options
  • Scholarship opportunities
  • Employee Assistance Program
  • Access to Headspace
  • Paid time off and holidays
  • Participation in NHSC Loan Repayment Program

We welcome inquiries from qualified individuals who are eager to contribute to our mission of promoting healthy, productive lives for all.

Compass Health is an Equal Opportunity/Affirmative Action Employer and participates in E-Verify.