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Client Relations Specialist
2 months ago
Company Overview:
We are a prominent retailer in the Consumer Electronics and Appliance sector, recognized for our commitment to delivering exceptional value and service. Our extensive presence in the Southeast includes retail locations and a growing online platform, ensuring we provide our customers with their preferred brands at competitive prices.
Role Summary:
The Customer Experience Representative - Returns is responsible for addressing customer inquiries and resolving issues effectively, ensuring satisfaction for both the customer and the company. This role requires a comprehensive understanding of our return and exchange policies, as well as the ability to process returns accurately.
Key Responsibilities:
- Process customer returns in accordance with established policies.
- Welcome each customer warmly to create a positive experience.
- Address and resolve customer complaints promptly and courteously.
- Identify customer issues and provide effective solutions with minimal supervision.
- Handle inquiries efficiently, ensuring minimal inconvenience to customers.
- Document and process returns and exchanges accurately.
- Receive and prepare merchandise for repair when necessary.
Qualifications:
The ideal candidate will possess a high school diploma or equivalent, along with relevant experience in customer service or returns processing. Supervisory experience is preferred, as is familiarity with public relations.
Skills Required:
- Proficient in reading and understanding English (or another language as required).
- Basic writing skills for correspondence and documentation.
- Effective verbal communication skills for customer interactions.
- Basic mathematical skills for verifying transactions.
- Ability to lift and move items weighing up to fifty pounds.
- Manual dexterity for operating electronic equipment and completing paperwork.
Benefits:
We value our team members and offer a comprehensive benefits package, including:
- Employee assistance programs.
- Exclusive employee purchase discounts.
- Wellness programs for physical and financial health.
- 401(k) plan with matching contributions.
- Paid time off, including vacation and sick days.
- Life and disability insurance.
- Medical, dental, and vision coverage.
We are dedicated to fostering a diverse and inclusive workplace, celebrating the unique contributions of each team member. All qualified applicants will receive consideration for employment without regard to any protected class.
