Global Customer Service Team Member

4 days ago


Morristown, Tennessee, United States Continental Full time
Job Description
  • As a Customer Service Representative, you will follow and execute the tactical and strategic plans for respective customers through communication and broad market knowledge.
  • Responsible for translating the plant's purchasing strategy into action plans and ensuring implementation.
  • You will be responsible for the support in receiving necessary documentation and approvals from customers, maintain accurate account information, and support management of receivables and overdue.
  • Responsible for ensuring clear and timely communication with customers via email/phone etc. on inquires, orders, product quality, delivery, product availability, pricing, and any other questions that may arise.
  • Responsible and managing escalating issues including disputes, quality problems, cost issues, or problems respecting time.
  • Responsible for processing all product/trade sale orders and communicating with the Supply Chain Management team.


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