Event Coordinator

3 weeks ago


Cincinnati, Ohio, United States Accor Full time
Event Captain Job Description

At 21c Museum Hotels, we're looking for a skilled Event Captain to lead our event staff and ensure seamless execution of events. As an Event Captain, you'll be responsible for meeting client needs, exceeding expectations, and providing exceptional guest-focused service.

Key Responsibilities:
  • Lead event staff during events, ensuring efficient operation and exceptional service.
  • Meet client needs and exceed expectations to successfully execute each event.
  • Create a positive and motivated atmosphere for teammates.
  • Provide leadership support to Banquets and Catering Team.
  • Develop and maintain good working relationships with guests, groups, and teammates from other departments.
  • Communicate clearly with Event Manager and Kitchen team to secure event details and tools.
  • Manage execution of on-site events in cooperation with event staff, following Event Manager's directions and B&C Standards & Tools manual.
  • Oversee set-up/tear-down details and processes.
  • Interact with on-site contacts, assist with impromptu requests, and confidently answer client questions and solve problems.
  • Monitor staffing and scheduling, making adjustments to minimize expenses while ensuring exceptional events.
  • Perform tasks related to event execution and running, including filling in for event servers as needed.
  • Complete walk-thru at event conclusion and end-of-event paperwork, including accounting, inventory, payroll report, etc.
  • Summarize event in Event Captain Log with a concise written report of event details.
  • Know and speak knowledgeably about products, features, and services offered by hotel and restaurant.
  • Provide excellent customer service to all guests in hotel/restaurant, not just those attending events.
  • Report to work on time and ready to work scheduled shift.
Qualifications:
  • Able to work flexible hours (nights, weekends).
  • Responsible, dependable, punctual, organized.
  • Strong math skills.
  • Strong communication skills; must be able to speak, read, and understand English.
  • Clean and professional appearance.
  • Demonstrates enthusiasm for all things 21c.
  • Must pass a background check.

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